Customer Service Improvements

Outshine Solutions Pvt. Ltd. > Blog > News > Customer Service Improvements

At Outshine Solutions, we endeavor to treat everyone the way we would like to be treated. As part of our ongoing effort to improve our services, we have made certain changes to our process  which will provide more transparent services to our customers and thus helping them enjoy seamless services. It’s important to know that our commitment to protecting the interests of our customers has never changed, and now it is as stronger than ever.

Below info graphic has just been brought forward to increase awareness and information about Outshine Solutions working methodologies.

 Company Hours

We operate from 10: 00 AM-7:00 PM IST on weekdays. However, we provide 24 hours ticket support for our hosting clients.

 

Project Management

The project management process has been made more effective than before. All the client communications are now being tracked  to provide better and smoother project execution experience. It is advised to copy all your communications to osam@outshinesolutions.com to receive speedier responses.

 

Billing Department

Although our billing departments will remain closed on Saturday and Sunday, Our support department will remain open.  It is always advised to mail your payment receipts against any invoice to billing department as soon as payment is done  to ensure proper execution of  payment and billing formalities.

 

Escalation Matrix

In case you are not satisfied with the way your project is getting handled, you can always escalate the issue to next level to get it resolved faster.

 

We love listening from our customers and that is why we’ve dedicated significant resources in improving our customer service and are encouraged by the progress we’re making and the positive feedback from our customers. We’ll continue to focus on delivering a better experience for our customers. Thank you for reading this. Feel free to comment your queries and concerns below.

LiveChat
Print